TERMS OF COOPERATION
You are kindly
requested to read carefully the following terms and conditions before proceeding
with any booking request. Also please consult the terms and conditions that they
are mentioned in our packages and all relevant documents/computer software. In no
circumstance whatsoever must any Agent or Airline disclose our rates to other Agents,
Airlines or Hoteliers. We will regard such an act as an infringement of our working
agreement and would have no option but to cancel all reservations held and cease
working with such an Agent or Airline.
Last Updated August 2006
Travel Agencies
and Airline companies may proceed with booking requests through
“dromeasonline.gr ®”
bookingsor by fax/email.
All clients
can promote and sell Dromeas Travel’s products within
their country only. It is entirely at
Dromeas Travel will to deny access to selected services, countries,travel
agents and/or hotels in order to protect the confidentiality of the rates and the
pricing policy of its suppliers.
Bookings are subject to availability at the time of request.
About rooms:
Single rooms
contain one bed. Twin rooms contain two single beds. Rooms with a double bed are
available upon request.. Twin or double room for single occupancy is available upon
request, by paying the corresponding difference. Triple rooms are basically twin
rooms
with
an extra bed. In many destinations rooms contain two double beds (French type) and
accommodate 2, 3 or 4 persons. All rooms have private bathroom or shower unless
room amenities indicate different. It is up to the hotels will to give the client
a certain room upon arrival,
except if a
special room category is booked & prepaid.
In case of bookout,
Dromeas Travel reserves the right to substitute the confirmed overnights with equal
or superior ones with no other compensation on our behalf.
We undertake
reservations for hotels that are not listed in our tariff. Rates will be advised
accordingly.
Dromeas Travel
can
interrupt immediately the access to the On Line Bookings System if:
1. There is
a Payment Delay or
2. Dromeas Travel believes that misuse or abuse of the dromeasonline.gr Bookings System being caused, allowed
or provoked by the Client or behalf of the Client or
3. The Client attempts unauthorized alterations on malfunction.
4. Client ‘s access on dromeasonline.gr causes downgrading on the System
or causes a situation that can lead Dromeas Travel in a probable or real
violation of the agreements with third parties.
If the access
on the dromeasonline.gr Bookings System is temporary suspended due to one
of the above-mentioned reasons, Dromeas Travel will notify Client the soonest
possible. Client must restore the downgrade or malfunction or any other problem
caused within 48 hours. If the restoration does not take place within the above-mentioned
deadline, Dromeas Travel has the right to terminate the agreement to the
Client or any other third party.
Scheduled Access Interruption.
Client recognizes
and agrees that Dromeas Travel has the right to interrupt the dromeasonline.gr
function due to maintenance reasons in several scheduled occasions without any obligation
to compensate the Client.
Hotels listed
in our tariff are chosen by taking into consideration their classification, location
and price. The hotel’s classification & facilities are based to
info
rmation given by the hoteliers & may change without any prior notice given.
For further
info
rmation our office staff is willing to help you. Check-in and check-out time is
normally at
12 o’clock
noon
, regardless of the passenger’s arrival or departure.
Fairs/Exhibitions,
Symposiums, Congresses, Religious-Athletic and Artistic events, Carnival, Easter
Christmas and New Year are considered as special events.
Any extension
of the passenger’s stay must be requested at least 24 working hours before the check-out
date and it will be valid only if there is availability at the hotel. Confirmation
of the same price is possible only after receiving it from our supplier.
You are kindly requested to inform your clients accordingly before their departure.
In case of take
over, you should reconfirm the prices. The prices listed in our tariff are valid
only if the original reservation has been made through our office. We do not take
over bookings for passengers already staying at the hotel.
All vouchers
issued by our office mention the Agency’s/Airline’s name or logo and reservation’s
details.
PRICES
All prices are
in local currency and EURO, unless otherwise specified and are valid for Travel
Agents and Airline companies only. Rates must be used for the creation of package
programs and not to be displayed naked. Payments should be done in Euro, converting any other
currency into Euro by using the exchange rate of the day of voucher‘s issuance.
This exchange rate is mentioned on each booking.
Fair/Exhibition
and Special Events’ prices may be higher than the rack rates.. All rates are per
night per room. During Fairs/Exhibitions and Special Events a certain minimum stay
is required as indicated. All rates include VAT and taxis. All hotel prices for
are quoted on BB basis, unless otherwise specified.
For groups of over 15 passengers, competitive prices could
be offered if requested to our fax number :+30 2310 640701
All prices are
subject to changes without previous notice. Confirmed prices are guaranteed until
the option date.
Fair/Exhibition
and Special Event change of dates, on behalf of the organizers, effect accordingly
the hotel rates.
Our office must
receive full payment
to our bank accounts
as indicated prior to the passenger’s arrival date, unless special agreement, regarding
credit facilities, is in effect. Late payment
will result in automatic cancellation of the bookings.
In case a pre-payment
or a down payment is required (Fairs/Exhibitions – Special Events) you will be advised
accordingly and any credit facilities that might be existed will not be valid.
PAYMENT BY CREDIT CARD
The Principal
guarantees all credit card payments.
In any case and under any circumstances should The Bank refuses to pay any amount
for the particular reservation(s), or refunds the Card Holder without our written
approval, the Principal has to pay the total of the reservation(s) according to
our Terms of Cooperation.
SPECIAL EVENTS
Pre-payment
of the total amount (100%.) as indicated.
All confirmed
bookings/issued vouchers made through dromeasonline.gr Booking system will
NOT BE CHARGED with HANDLING FEES.
All confirmed bookings paid by credit card will not be charged with credit fees unless
is clearly stated during the reservation procedure.
All confirmed bookings/issued vouchers made through telephone call, fax or email
are free of charge and include:
·
Continuous tariff and software updates.
·
Booking changes, cancellations and re-bookings and anything
else related to a booking.
Cancellations
made less than 24 hour prior to arrival will be charged with minimum penalty one
night’s stay. In case of early check out or Non-Show, the total cost of the nights
/services booked will be invoiced, unless the Hotelier / Supplier has accepted and
signed differently. Refunds are ONLY possible upon presentation of this Hoteliers
/ Suppliers confirmation.
During Special
Events:
All requests
will be confirmed with an option date. You must reconfirm and prepay the booking
in question prior the option date, otherwise the booking will be cancelled automatically.
In case of a cancellation after we receive your reconfirmation, a 100% penalty on
the total amount will apply. During special events a minimum stay is usually required.
You will be advised accordingly by the time of confirmation.
For 1 and 2 above in chapter “PAYMENT CONDITIONS” and if payment is not performed
within the defined time limits, the booking will be cancelled automatically without
any further notice.
Cancellations
For Greek Hotels
G.N.T.O. (E.O.T.)
permits hotels to charge up to 100% of the whole stay reserved for any accommodation
nights not used no matter the reasons or circumstances.You are kindly requested
to
info
rm your clients before issuing the Voucher. We remind you that any refund is possible
only through written approval and authorization of the Hotelier.
Concerning
Fairs and Special Events: Limitations apply, depending on the occasion.
Any problems
that may occur during the passenger’s stay must be reported immediately to Dromeas
Travel in order for us to try our best and fix, where possible, the problem.
All claims must
be reported during the passenger’s stay to the person in charge, in writing and
in every possible detail, a copy of which should be given to Dromeas Travel the
soonest. All claims will be carefully examined and answered within a reasonable
period of time.
VACCINES
RESPONSIBILITY
Dromeas Travel acting as an
organizer, declares to be an intermediary between the passenger and the organizations
providing the services included in our Tariff has no liability for any embargoes, injury, damage, loss, delay or irregularity
caused to the passenger by cancellation or interruption of the trip due to bad weather,
strikes, war or any other cause beyond its control.
EMERGENCY PHONE
In case of book
out, not finding the booking during the check-in or payment requests for services
already prepaid we recommend you to call immediately to our reservation department
so we can handle the problem.
Tel:+30 2310 605900
09.00-21.00 Working Hours Daily
Issuance of
a voucher by our office means simultaneous and with no hesitation acceptance of
all above-mentioned terms and conditions.